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Do We Prefer Our Colleagues To Be Friendly Than Competent?

The Horizons Tracker

There was a particular focus given to the signaling of human capital, which is concerned with their competence and ability to do tasks well, and also their social capital, which concerns itself with things like one’s trustworthiness and friendliness.

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Companies That Do Right by Their Workers Start by Elevating Their Definition of Success

Harvard Business Review

Those employees work at two of Britain’s most-admired retailers, John Lewis department stores and Waitrose supermarkets, each of which has carved out a powerful bond with customers, both of which have unveiled big innovations in terms of branding, merchandising, and e-commerce. Our focus is on social capital.”