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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Hess Growing an Entrepreneurial Business is a textbook designed for courses that focus on managing small to medium sized enterprises. It focuses on the major management challenges that successful start-ups encounter when leaders decide to grow and scale their businesses. Discussion questions are provided for each case.

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Why You Need Both Knowledge and Wisdom

Strategy Driven

It’s why a terrorist can be talked into blowing themselves up for a cause. The business pages are filled with cautionary tales about this one piece of wisdom alone. Bottom line: It’s OK to have money. People don’t follow narcissistic leaders unless they are forced to. Groupthink is a real thing. They happen by inches.

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