To Win People Over, Speak to Their Wants and Needs
Harvard Business Review
MAY 12, 2015
During Tootsie, walking in the shoes of a woman had such a profound impact on Dustin Hoffman that, 30 years later, recalling his decision to make the film brought tears to his eyes in an interview with the American Film Institute. Once you’ve started to develop empathy as a skill, you can make it integral to the work you do.
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