Remove Business Model Remove Hypercompetition Remove Innovation Remove Technology
article thumbnail

What the Best Transformational Leaders Do

Harvard Business Review

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. How successful has the company been at creating new products, services, and business models?

article thumbnail

The Benefits of Hiring Your Best Customers

Harvard Business Review

All of this digital technology—be it apps, analytics, or social media tools—is tightly integrated to serve the customer via Nordstrom’s empowered employees. Creativity from superconsumers from within provided the creative spark that launched a huge innovation. Who wouldn’t want to work at a place like that?