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What the Best Transformational Leaders Do

Harvard Business Review

MAY 8, 2017

In a study of S&P 500 and Global 500 firms, our team found that those leading the most successful transformations, creating new offerings and business models to push into new growth markets, share common characteristics and strategies. How successful has the company been at creating new products, services, and business models?

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Franchising CEO Business Model Strategy 14
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The Benefits of Hiring Your Best Customers

Harvard Business Review

DECEMBER 20, 2016

All of this digital technology—be it apps, analytics, or social media tools—is tightly integrated to serve the customer via Nordstrom’s empowered employees. I’ve found that managers who fully embrace a superconsumer strategy learn more from their consumers through increased empathy.

Airlines 8
Airlines Energy Self-aware Learning Curve 8
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