Call Center CTO Engineering Technology 
Strategy Driven
DECEMBER 3, 2019
Businesses from top global firms to main street staples are looking into a future driven by new technology capabilities. These new capabilities connect to the work we’ve done over the past several decades inside our enterprises to automate processes with tools — such as accounting systems, supply chain, call center, and such.
Harvard Business Review
AUGUST 19, 2013
IT professionals need to recognize and embrace the Serendipity Economy in order to better understand the impact of technology investments, improve employee engagement and drive business transformation. Technology investments work the same way. Serendipity into Performance. The measure of value requires external validation.
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