Strategy Driven
DECEMBER 3, 2019
These new capabilities connect to the work we’ve done over the past several decades inside our enterprises to automate processes with tools — such as accounting systems, supply chain, call center, and such. That requires a new way of thinking about people and leadership.
Harvard Business Review
AUGUST 19, 2013
In collaborations systems, for instance, don''t overly engineer processes so that they constrain a system''s ability to adapt. That means not just finding serendipity in the business, but examining your own shop for new value that can''t be found in lines of code per day or the speed of a call center response. IT management'
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