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What Cincinnati Could Teach New York about Hurricane Readiness

Harvard Business Review

But increasingly, at the local level, innovative approaches involving unlikely partners playing unlikely roles are disrupting the status quo and addressing seemingly unsolvable challenges like those posed by Sandy. Government must adopt innovation practices that mirror those used by leading entrepreneurial companies around the world.

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A Transformation Is Underway at U.S. Veterans Affairs. We Got an Inside Look.

Harvard Business Review

The agency, which provides health care to approximately 9 million veterans at over 1,700 locations, had set a top-down goal to increase the percentage of veterans who were seen within 14 days of requesting an appointment. The crisis that emerged in the Phoenix VA was triggered by the pursuit of a 14-day wait time goal for all appointments.