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Add Women, Get Smarter: What’s the Deal with Social Sensitivity?

First Friday Book Synopsis

Visit us daily to discover issues that matter, share experiences, and plan networking, your career and your life.” Anderson (New York City) for The Glass Hammer, an online community designed for women executives in financial services, law and business. To read the complete article, [.].

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Radically Rethinking Health Care Delivery

Harvard Business Review

Editor's note: This post is part of a three-week series examining innovation in health care, published in partnership with the Advanced Leadership Initiative at Harvard University. Jim Champy is a consultant and author. He is currently a 2011 Advanced Leadership Research Fellow at Harvard.

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Where Have All the Process Owners Gone?

Harvard Business Review

Process gurus such as Michael Hammer , Jim Champy , Geary Rummler , and Alan Brache have long maintained that companies must appoint process owners to ensure that processes are improved across functions. Why didn't process owners stick at these organizations? Nobody was left to care about process performance after the system went live.

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