Harvard Business Review

FEBRUARY 12, 2016

social media users actively seek customer service through social media, according to Nielsen and McKinsey Incite , we’ve made getting globally aligned one of GM’s priorities. The idea for a global Social Media CoE didn’t happen overnight. As with any new endeavor, we have been learning as we go. Integration is hard.

Media 8

Media Automotive Globalization Active Listening 8

Harvard Business Review

DECEMBER 23, 2016

This leaves operating managers, the ultimate “consumers” of talent, to choose between two talent acquisitions methods (or “sourcing channels”): Either engage HR to acquire employees or engage Procurement to acquire contingent workers. Educate leaders on how and why to optimize a blended workforce.

Strategy 8

Strategy Span of Control Finance How To 8

Strategy Driven

MARCH 18, 2011

Those companies that ‘sweat’ their capabilities continuously improve them and sustainably capture the top-line growth in their industries and, ultimately, market leadership. Companies today operate in a business environment that encourages incoherence. Second, a coherent system focuses strategic investment on what matters.

Resources 52

Resources Industry System Strategy 52