Customer-Centric Org Charts Aren’t Right for Every Company
Harvard Business Review
JUNE 2, 2015
The logic sounds compelling: A customer-centric structure , as the approach is known, can help a company understand its customers better, develop deeper relationships with them, and improve customer satisfaction. Henderson of the University of Oregon and Irina V. In his 2006 survey of U.S. managers , he said the proportion of U.S.
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