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Customer-Centric Org Charts Aren’t Right for Every Company

Harvard Business Review

He also emphasized in a 1999 book that “the wrong structure can doom all other market-driven initiatives in the organization to failure.” Henderson of the University of Oregon and Irina V. These high marketing and coordinating costs may be the cause of its problems today. In his 2006 survey of U.S.

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Where Disruptive Innovation Came From

Harvard Business Review

In particular, Christensen’s research offers a powerful lens for understanding why incumbents so often lose to upstarts attacking from the low end of the market. When faced with a new technology, however, market leaders often found their historical capabilities were poorly suited to new conditions and difficult to change.

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Exit, Voice, and Albert O. Hirschman

Harvard Business Review

Naturally, it is not so much the Wall Street rule that is at fault as the ready availability of alternative investment opportunities in the stock market which makes any resort to voice rather than exit unthinkable for any but the most committed stockholder. Book report to come.).