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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

To ensure this works, make sure that your executives and team management are not only part of the change, but act as the motivational leaders, paving the way through example and confidence building. Develop a CRM strategy A CRM is a somewhat tricky piece of technology. If not, your team’s culture has to be reworked.

Strategy 267
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How Leaders Can Help Develop Customer Service Strategies

Tanveer Naseer

To ensure this works, make sure that your executives and team management are not only part of the change, but act as the motivational leaders, paving the way through example and confidence building. Develop a CRM strategy A CRM is a somewhat tricky piece of technology. If not, your team’s culture has to be reworked.

Strategy 267
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Doing Business in a Big Data World

Strategy Driven

It may seem an obscure data management distinction, but this shift toward collecting unstructured data – which is a large part of what Big Data is all about – is sending shock waves across traditional organizations. EVALUATE how StrategyDriven gives you a competitive advantage. Unstructured data is very different.

CIO 50
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How Deloitte Consulting LLP and Salesforce Are Using Technology to Transform the Employee Experience - SPONSOR CONTENT FROM DELOITTE’S CONNECTME AND SALESFORCE

Harvard Business Review

ConnectMe leverages the world’s leading CRM cloud solution, Salesforce, to help organizations navigate the changing workplace and deliver an exceptional employee experience. How are those changes impacting business leaders, and what does that mean for human capital management? And we’re constantly innovating on it.

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Can UX Save Enterprise IT?

Harvard Business Review

And many in enterprise IT, from software engineers to IT managers, are moaning the loss of control as elegant, easy-to-use consumer technologies like the iPad and Dropbox reshape expectations in the corporate landscape. So the mental involvement for managing these apps can get out of control.