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Instead of Optimizing Processes, Reimagine Them as Platforms

Harvard Business Review

One applications outsourcing team, for example, proposed a clever UX tweak to help optimize a global fulfillment process their company managed for its biggest client. ” ”Platformization” dissolves once-meaningful distinctions between product vs. process competitive advantage. .”

Process 12
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Hybrid Business Models Look Ugly, but They Work

Harvard Business Review

However, what few people realized was that Microsoft leveraged an old but often overlooked tool that has remarkable power to manage such transitions. Over the centuries, firms have used hybrids to manage periods of difficult transition.