Harvard Business Review

APRIL 9, 2012

There is a general consensus that U.S. Can reverse innovation — innovations originating from poor countries — provide one important answer? the approach is to spend more money on major technological advances and come up with innovative products and solutions. healthcare needs major reform. In the U.S.,

Health Care 14

Health Care Cost Constraint Innovation 14

Harvard Business Review

JANUARY 5, 2015

At the end of each year, I apply a framework to surface the most important emerging trends in digital media and emerging technology for the year ahead. Where/how are people having difficulty with technology? In 2015, consumers will begin to see SVPA technology baked into their mobile phones. Where/how are people stuck?

Trends 8

Trends Retail Learning-by-Doing Banking 8

Harvard Business Review

APRIL 2, 2013

In recent years, many new sources of customer influence have become available thanks to technology advances, with significant new power to shape how customers think about products, services, and company reputations. Today, we add to that a great deal more. For Google, this was the perfect advice consolidation play.

Advice 8

Advice Review Reputation Engineering 8