article thumbnail

Two Keys for Today’s Leaders

Lead Change Blog

Leaders, anxious to do something about it, began a root cause analysis and did surveys to clarify the extent of the problem and solicit solutions. A curious consultant asked, “What do you want?” A curious consultant asked, “What do you want?” The consultant pushed forward, “Okay. Asking the Right Questions.

article thumbnail

Applying a Model for Small Business Continual Improvement

Deming Institute

Root cause analysis. Most of the entrepreneurs I had interviewed had successfully moved to having their own business, and best of all, have changed their way of thinking, their way of approaching to uncertainty, to customers, to money. Leadership. 7) Institute modern methods of supervision. 8) Drive out fear.

Deming 28
article thumbnail

Is It Ever OK to Break Into Your Colleague’s Computer?

Harvard Business Review

Rick was looking for Kelly, one of the analysts who supported his consulting team. Heisenberg’s uncertainty principle states that the act of observation alters that which is being observed. Kelly’s hours were a mystery, and Rick was confused and annoyed.

EPM 8