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Updates from the CMI Sri Lanka Board

Chartered Management Institute

Being servant leaders as Chartered Managers In an opinion piece in the Daily FT , Ajantha Dharmasiri CMgr FCMI, president of CMI Sri Lanka , reflects on a successful year and assures that CMI Sri Lanka will continue to facilitate the processes of up-skilling, multi-skilling, and re-skilling managers.

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Why the Need to Build Relationships is a Myth

Strategy Driven

Obviously there was no technology, or global competition. It’s by being a true Servant Leader and change facilitator; by entering into a WE Space in which there is a tracit agreement that everyone will be served. This content is intended for personal and non-commercial use only. There’s a way to make money AND make nice.

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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

In the Best Buy culture, for example, customers are ‘kings and queens,’ employees are ‘royalty,’ and managers and leaders are ‘servant leaders’ serving employees and customers. Use technology to provide quick, efficient customer service. Make your customers feel valued.