Remove Core Competence Remove Ethics Remove Goal Remove Technology
article thumbnail

Customer Reference Programs at The Tipping Point

Harvard Business Review

Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content? If you agree that the questions above are critical to achieving your growth goals, don't leave responsibility for them with lower level managers. Big mistake.

article thumbnail

Customer Reference Programs at The Tipping Point

Harvard Business Review

Are we taking advantage of new advocacy technologies that can do things like automate organization and packaging of customer testimonials and other customer content? If you agree that the questions above are critical to achieving your growth goals, don't leave responsibility for them with lower level managers. Big mistake.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Merck Is Trying to Keep Disrupters at Bay

Harvard Business Review

Pharmaceutical companies, buffeted by regulatory changes, new drug technologies that alter entry barriers and competition, price pressures, and an estimated 300,000 job cuts since 2000, seem to fit the popular narrative of large organizations unable to deal with disruptive forces. Experimentation is vital.

article thumbnail

The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

Core Business. Enron (like many other companies) got into areas beyond their core competencies. When goals are only in financial terms, the company is disproportionately lopsided. Enron did not demand enough accountability, fairness, ethics and operational autonomy from its outside auditor. Accounting.