Strategy Driven

FEBRUARY 6, 2015

It is not enough for management to endorse quality programs; they must actively participate. It applies to service industries and manufacturing operations. Paying attention to quality can realize: Lower operating costs. Employee suggestion systems. Statistical management methods. Customer retention. Communication.

Quality 50

Quality Metrics Strategic Planning TQM 50

Harvard Business Review

FEBRUARY 12, 2018

Involve your head of marketing and human resources early. Sometimes a crisis is simply not your fault. But sometimes it’s a symptom of a deeper problem in your culture, product, or operating model. ” It’s too easy in a crisis to just treat the surface symptoms, and not look to the underlying issues.

Crisis 12

Crisis Supply Chain Brand Learning-by-Doing 12

Strategy Driven

AUGUST 1, 2014

We got an automated phone system to take care of all that. Our human resources department takes care of that. Not engaging in planning for future operations: So what are you gonna do about it? Profitability is all that matters. Customers are a dime a dozen. They can be easily replaced. Learn to live with it.

Budgeting 73

Budgeting Risk Management Quality Strategic Planning 73