Harvard Business Review
MAY 13, 2013
Maybe, like Arianna Huffington , it''s a personal crisis that convinces you. Those include, for example, the entertainment industry: What would it take to get scriptwriters and directors to stop portraying people operating on no sleep as models of machismo and dedication? Sense of Involvement.
Harvard Business Review
FEBRUARY 16, 2011
You know how your mobile operator manages to slyly slide hidden costs past you — and the service you get is patchy and unpredictable? The real crisis isn't a transient, passing event ("the great crash of 2008"), but a persistent, enduring, deeply flawed relationship that produces crashes ever faster, and ever more violently.
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