Strategy Driven

SEPTEMBER 25, 2017

Despite the common use of emails, not all professionals know how to use them properly. Customer Relationship Management or CRM platforms, for example, are capable of handling, logging, and documenting email communication. Is it ethical to monitor business emails sent from @yourcompany.com email addresses? Monitoring.

How To 71

How To CRM Ethics Tools 71

Lead on Purpose

MAY 15, 2010

Home About the Blog Michael’s Bio Resources Lead on Purpose Entries RSS | Comments RSS Top Posts Lead on Purpose featured Five leadership practices for improving customer service Five factors of leadership Real-world examples of customer service Leadership and Product Management Five stages of problem solving Guest Post: The Yin-Yang of (..)

Media 180

Media CRM Ethics Taylorism 180

Harvard Business Review

JULY 12, 2012

These characteristics are prior success, intelligence, work ethic, and coach-ability. These patterns are programmed into our CRM, Salesforce.com. This allows our salespeople to focus their energies on more strategic questions, like how to break the ice, what the prospect's most pressing needs are, and how we can best help them.

Team 14

Team Analysis CRM Quality 14