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The C-Suite Needs a Chief Entrepreneur

Harvard Business Review

What they don’t do well enough is reinvent and innovate. Sure, there are exceptions who are both visionary CEOs and innovators — Steve Jobs and Jeff Bezos, for example — but there are very few companies that can stomach that sort of leadership. So if the CEO isn’t someone who can innovate, then who should?

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A Board Director's Perspective on What IT Has to Get Right

Harvard Business Review

Over the last 30 years I have served a large range of organizations as either a director or a trustee with the specific role of helping them exploit IT for competitive advantage. As many companies move from exclusively internal focused R&D to distributed-innovation systems (e.g., Generating Top-Line Growth.

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Yes, Managing IT Is Your Job

Harvard Business Review

Similar waves of innovative applications of technology (e.g., ERP systems, RFID , knowledge management, business intelligence) have washed over organizations. And the new waves of technology keep on coming: social, mobile, cloud, and Big Data promise to raise organizations'' competitive capabilities and dependency on IT further.

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How IBM, Intuit, and Rich Products Became More Customer-Centric

Harvard Business Review

In this article we look at three very different organizations – IBM, Rich Products, and Intuit – and the three different paths they have taken in reconfiguring their operations for more customer intimacy, by changing methods, reengineering processes, and transforming culture. Intuit: Reviving a Culture Built Around Customers.