Harvard Business Review

AUGUST 24, 2016

This isn’t the fault of the technology or the CTO, who usually manages it. For most organizations, it’s calibrated to drive sales, which means sales conversions are the primary metric it follows. Because it involves software, many companies make it the CTO’s responsibility. Turning data into action.

CRM 8

CRM Execution CTO Metrics 8

Harvard Business Review

DECEMBER 13, 2017

Defining and tracking success metrics. cloud, big data, networking) tend to be engineering driven, where engineers are advancing the science in their domain and PMs validate solutions or create front end access points (UIs, APIs) to tap into this new technology. The art of resource allocation (it is not a science!).

Productivity 8

Productivity Products Core Competence Management 8

Harvard Business Review

JUNE 17, 2015

This intensive customer focus has increased as technology-enabled transparency and online social media accelerate an inexorable flow of market power downstream from suppliers to customers. The clients don’t have to own or maintain the technology. The technologies and trends shaping tomorrow’s businesses.

Productivity 8

Productivity Products Customer Intimacy Software 8

Harvard Business Review

AUGUST 6, 2015

“When you’re a technical expert, you know your value to the organization,” says Wanda Wallace, President and CEO of Leadership Forum and author of Reaching the Top. ” This research had two advantages: One, it made the hiring process go more smoothly and, two, it has helped Emily manage Heather, her new CTO. .”

Management 8

Management How To CTO Mentor 8