Steve Farber

JANUARY 9, 2017

Love–when done right–builds great brands, creates customer loyalty, and increases employee productivity and retention. “I firmly believe that people don’t work for companies, they work for people,” Plank told business journalist Suzy Welch. Love is the real competitive advantage. What is love?

Competitive Advantage 63

Competitive Advantage Letter Apparel Welch 63

Steve Farber

JANUARY 9, 2017

Love–when done right–builds great brands, creates customer loyalty, and increases employee productivity and retention. “I firmly believe that people don’t work for companies, they work for people,” Plank told business journalist Suzy Welch. Love is the real competitive advantage. What is love?

Competitive Advantage 40

Competitive Advantage Letter Apparel Welch 40

Harvard Business Review

JUNE 26, 2017

Rarely do people point to encouraging employees to disagree with their managers, as Amazon does, or firing top performers, as Jack Welch did at GE. But in fact, it’s having a distinct corporate culture — not a copycat of another firm’s culture — that allows these great organizations to produce phenomenal results.

Brand 8

Brand Company Operations Merchandising 8