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How Smart Speakers Are Poised to Reinvent the Travel Industry

Harvard Business Review

AUGUST 7, 2018

Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. People can even book flights through voice-enabled Google Search. Adopting AI. Sponsored by SAS.

Travel 9
Travel Industry Hotels Airlines 9
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Blockchain Will Transform Customer Loyalty Programs

Harvard Business Review

MARCH 14, 2017

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk. The average U.S. Early adopters could benefit considerably.

Loyalty 12
Loyalty Customer Loyalty Travel Hotels 12
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