Harvard Business Review

AUGUST 7, 2018

Travelers with an Alexa device at home can book a car rental or hotel through Expedia and Kayak. On many fronts, artificial intelligence-powered smart speakers and apps seem poised to become the world’s virtual travel agents. People can even book flights through voice-enabled Google Search. Adopting AI. Sponsored by SAS.

Travel 9

Travel Industry Hotels Airlines 9

Harvard Business Review

JANUARY 26, 2012

Space travel, time travel, identity travel, you name it, the library could do take you there. Disintermediation is inevitable.". The original value proposition of the library was not just free books but something more, something I learned as a seven-year-old at the Dunbar Public Library in Vancouver, B.C.

Library 14

Library Innovation Disintermediation Travel 14

Harvard Business Review

MARCH 21, 2014

In the same way as when travel agents were disintermediated by websites and direct sales, the quintessential auto dealership may now be counting its last days, only creating more inefficiencies in the supply chain than the value it provides.

Supply Chain 8

Supply Chain Disintermediation Disaggregation Business Model 8

Harvard Business Review

MAY 13, 2013

At a minimum, this Apple TV could change education, hospitality, work, and travel. Now that we''re done, or nearly done, disintermediating old media like the newspaper, and supply chains like the book store, it''s time to solve that vexing problem of having to get ourselves from one place to another. So let''s behold them.

Disintermediation 8

Disintermediation Hotels Airlines Travel 8

Harvard Business Review

MARCH 14, 2017

Loyalty programs have proliferated across travel, retail, financial services, and other economic sectors. See More Videos > See More Videos > All loyalty programs are vulnerable to a blockchain revolution, but the travel industry is perhaps the most at risk. The average U.S. Early adopters could benefit considerably.

Loyalty 12

Loyalty Customer Loyalty Travel Hotels 12