Harvard Business Review

DECEMBER 4, 2017

The discussion with Michael Toffel and Rebecca Henderson of Harvard Business School, Tensie Whelan of NYU’s Stern School of Business, and Andrew Winston of Winston Eco-Strategies has been condensed and edited for clarity. Henderson : I’ve seen the same effect in my own work. HBR: Of the interviews, what jumped out at you?

Project 8

Project Advice Henderson Short-term 8

Harvard Business Review

JUNE 2, 2015

The logic sounds compelling: A customer-centric structure , as the approach is known, can help a company understand its customers better, develop deeper relationships with them, and improve customer satisfaction. ” A good example of customer-centricity is Tumi , the innovative U.S.-based But our research, conducted with Conor M.

Restructuring 8

Restructuring Company Henderson Health Care 8

Harvard Business Review

NOVEMBER 19, 2018

They’re more productive , more profitable , more innovative , and they pay better. Even outside of the tech sector, the employment of more software developers is associated with a greater increase in industry concentration, and this relationship appears to be causal. Andrew Brookes/Getty Images. Policymakers have noticed.

Software 8

Software Company Competitive Advantage Henderson 8