Development Human Resources Idea Generation Travel 
Harvard Business Review
JANUARY 8, 2014
His career has always been demanding- long hours, lots of travel, ultra-high performance standards (which he always has met or exceeded). Another great investment that pays off in the long-term is spending the time to develop employees to the point where they can work more autonomously in the medium- and long-term.
Harvard Business Review
NOVEMBER 20, 2015
” These were the first words McKay said to me in a discussion set up by RBC’s Chief Human Resources Officer, Zabeen Hirji. He had reflected deeply on the matter, as he knew that this was not a journey to be travelled in a half-spirited manner. The Jam was three great days of idea generation and dialogue.”
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