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How John F. Kennedy Changed Decision Making for Us All

Harvard Business Review

For that, he leaves a huge legacy in management. Eighteen months earlier, he’d made arguably the worst decision he ever made, to support an ill-conceived covert operation to unseat Fidel Castro, known today as the Bay of Pigs fiasco. Crisis management Decision making Government' But at the time, success was hardly assured.

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How One Hospital Improved Patient Handoffs for the Long Term

Harvard Business Review

Janis Christie/Getty Images. Despite the development of numerous techniques and tools to structure patient handoffs and improve the transfer of communication, we haven’t seen much improvement in reducing medical errors. Our approach engaged management and staff throughout the change process and relied on their feedback.