article thumbnail

Why Consensus Kills Team Building | N2Growth Blog

N2Growth Blog

Good parents have the same qualities as servant leaders – they are committed, focused, loving, caring, empathetic, and are present without losing sight of the future. It reminds me of Drucker’s first rule of decision making: one does not make a decision unless there is disagreement. Consensus isn’t the goal.

Consensus 325
article thumbnail

Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.