Lead Change Blog
APRIL 1, 2016
This month we are featuring Leading Voice Chip Bell , author, renowned keynote speaker on innovative customer service, and consultant/speaker to such organizations as Microsoft, Nationwide, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton, Caterpillar, Verizon, USAA, Harley-Davidson, and Victoria’s Secret.
Harvard Business Review
SEPTEMBER 24, 2013
In the words of Harvard Business School marketing professor Theodore Levitt, “ People don’t want to buy a quarter-inch drill. Xiaomi’s resources should thus be directed towards converting feature-phone users to their phones, or educating a new generation of consumers without phones. Disruptive innovation Global business'
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