Efficiency Innovation Ishikawa Quality 
Curious Cat
MAY 7, 2024
In the section of the talk included here Bill discusses: Bigger Picture (economic conditions and history) Introducing Deming (as a person) Quality Improvement as Driver US companies seem to be like a train. It is no surprise that they undergo frustration and discouragement, feelings certainly not apt to contribute to their efficiency.
Harvard Business Review
SEPTEMBER 26, 2013
How does an emergency department (ED) go from the 6 th to the 99 th percentile in patient satisfaction, while improving dramatically in virtually every performance and efficiency category? The cord can be pulled by anyone encountering a quality problem or needing assistance from the team leader. Leading Health Care Innovation.
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