Harvard Business Review

AUGUST 16, 2013

Recent, well-documented examples include Progressive Insurance''s use of predictive modeling in the property and casualty insurance space and the many industrial manufacturing companies that are generating almost all their margin and profit from after-sale, value-added services based on information generated by embedded sensors.

Enterprise Architecture 8

Enterprise Architecture CIO Horizontal Integration Information Technology 8

Harvard Business Review

MARCH 7, 2011

For example, to improve customer satisfaction, an insurance company decided to focus on reducing the number of service requests over 30 days old from 40% to below 5%, which translated into activities in 30 departments. Most missionaries of the BPM religion come from a heritage in information technology.

Six Sigma 15

Six Sigma BPM Process Hammer 15

Harvard Business Review

FEBRUARY 4, 2014

At Nationwide, a global insurance company, the CMO and CIO host a dinner for their leaders each quarter with the explicit goal of building camaraderie and trust within their teams. The BIO must understand and translate business strategy into an IT enterprise architecture strategy and help guide technology investments.

CIO 8

CIO Budgeting Enterprise Architecture Marketing 8