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What Really Makes Customers Buy a Product

Harvard Business Review

Most of the group instantly followed her. Each person was asked to report their experiences during the week of a brand in one of four categories: mobile handsets, soft drinks, technology products, and electrical goods. Fourth, build in peer observation to product launches. We discovered this by accident, but it makes sense.

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What I Didn’t Know About Becoming a CEO

Harvard Business Review

Later as a portfolio manager, I traveled to conferences and delivered speeches about my fund, but I was rarely involved in the “selling” process. Of course, I believe in our product, which is the ability of our firm to deliver strong investment performance and competent service.

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