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What Really Makes Customers Buy a Product

Harvard Business Review

Each person was asked to report their experiences during the week of a brand in one of four categories: mobile handsets, soft drinks, technology products, and electrical goods. First, it’s important to think about distinctive branding for the product in use not just for the purchase moment, so we notice when a friend is using the brand.

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What I Didn’t Know About Becoming a CEO

Harvard Business Review

Later as a portfolio manager, I traveled to conferences and delivered speeches about my fund, but I was rarely involved in the “selling” process. Of course, I believe in our product, which is the ability of our firm to deliver strong investment performance and competent service.

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