Harvard Business Review

MAY 3, 2017

Lucia Luce Quinn is Chief People Officer at Forrester Research. Phil Johnston, an executive search leader at Spencer Stuart, confirms that Quinn’s initial reaction wasn’t unusual: “When a CEO asks a business leader to run HR, the most frequent response is ‘What did I do wrong?’ I push leaders.

Quinn 11

Quinn Execution CFO Forrester 11

CO2

APRIL 1, 2022

It’s more likely that they set out to meet an unmet need in the market. During training sessions for new employees, Disney focuses first not on technical skills but on communicating the shared purpose — to create happiness. And if they did that effectively, they made money because of a genuine commitment to the customer.

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78

CO2

APRIL 1, 2022

It’s more likely that they set out to meet an unmet need in the market. During training sessions for new employees, Disney focuses first not on technical skills but on communicating the shared purpose — to create happiness. How to Build Corporate Purpose. What Are the Elements of Corporate Purpose?

Mission Statement 78

Mission Statement Leadership Organization Core Competence 78