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Companies That Do Right by Their Workers Start by Elevating Their Definition of Success

Harvard Business Review

JANUARY 19, 2018

Those employees work at two of Britain’s most-admired retailers, John Lewis department stores and Waitrose supermarkets, each of which has carved out a powerful bond with customers, both of which have unveiled big innovations in terms of branding, merchandising, and e-commerce. Our focus is on social capital.”

Definition 8
Definition Company Succession Airlines 8
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The Inexperience Advantage

Harvard Business Review

MAY 16, 2012

Yes, young and ambitious people with bright eyes and open hearts need to learn to accept the cold shoulder of established industry gatekeepers, even when it seems like the only goal of the latter is to prevent new ideas and innovation bubbling to the surface of their tired companies and low-growth industries.

Social Capital 12
Social Capital Industry Retail Budgeting 12
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