Harvard Business Review

JANUARY 19, 2018

Those employees work at two of Britain’s most-admired retailers, John Lewis department stores and Waitrose supermarkets, each of which has carved out a powerful bond with customers, both of which have unveiled big innovations in terms of branding, merchandising, and e-commerce. Our focus is on social capital.”

Definition 8

Definition Company Succession Airlines 8

Harvard Business Review

AUGUST 12, 2013

But take note: beyond the caution is a tremendous opportunity, for Apple and other retailers. Sure enough, it''s resulted in declining customer satisfaction, and Apple Stores'' famous per square foot sales (the highest in retail) has declined this year. They''re always interested to build their "social capital."

Retail 8

Retail Video Audience Social Capital 8

Harvard Business Review

MAY 16, 2012

Everyone knows that you don't have "deep expertise in retail" when you're only three years out of grad school. You don't have to pander to the person who did you a favor all those years ago, and more generally, you don't have social capital within your organization to protect.

Social Capital 12

Social Capital Industry Retail Budgeting 12

Harvard Business Review

NOVEMBER 4, 2016

distributors, retailers, and so on. executives feel that they do not generally seem to have the kind of social capital that would cushion against a big sociopolitical backlash. And Americans convinced everything is now made in China might be interested to know that products made in China accounted for only 2.7% Perhaps U.S.

Globalization 8

Globalization Education Policies Survey 8