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How to Successfully Work Across Countries, Languages, and Cultures

Harvard Business Review

The Japanese employees, while already fluent with Japanese concepts such as kaizen (improvement) and omotenashi (hospitality), struggled to become proficient in English. These challenges differed depending on people’s backgrounds and location. Two groups had the steepest learning curve in particular. It consists of five key actions.

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Every Fast-Growing Company Has to Combat Overload

Harvard Business Review

He’s just trying to manage the chaos and avoid catastrophe. Norwegian made a promising first move under its new management: It began offering guests what it called Freestyle Cruising, which provided multiple dining and entertainment venues with flexible times, as opposed to the industry model at the time of single venues with set times.