Curious Cat

MARCH 10, 2015

Step 1: Educate and inform everyone in the organization about the vision, the goals, and Quality Leadership. Begin discussion with top management team and train them. Share feedback with the chief and his management team. Get buy-in from top department managers. Managing conflict. What are we trying to become?

Case Study 40

Case Study System Decentralization Management 40

Harvard Business Review

MAY 18, 2017

Garvin was a generalist more than a specialist, perhaps because he came of age at HBS during the 1980s, when the school’s primary focus was the development of skilled general managers. A Sloan Management Review article (which I had the pleasure of working on) provides valuable context for Garvin’s most-read HBR articles.

Management 9

Management Balanced Scorecard NPV Article 9

Harvard Business Review

AUGUST 30, 2012

A few years ago, the chief operating officer launched a customer quality initiative to improve six core processes and assigned executives to "own" each process. But they're not failing fast to learn. It's definitely not a learning organization. How can you break this cycle? They're just failing more.

Company 8

Company COO CFO Insurance 8

Harvard Business Review

MAY 28, 2015

Crassly put, leaders and managers get knowledge and education while training and skills go to those who do the work. So I reached out to Brandon Webb, an innovative SEAL trainer/educator, and CEO of Force12 Media for real-world perspective on what industry could learn from a special operations sensibility. That scares me.

Training 8

Training Education Incentives Leadership 8