The Practical Leader

OCTOBER 5, 2011

A survey of 300,000 employees shows that open and honest communication pays huge dividends to companies with transparent cultures. The CEB study found companies “where employees provide honest feedback substantially outperformed their peers in terms of 10-year TSR (Total Shareholder Return) from 1998–2008. compared with 2.1%

TSR 58

TSR Open-book Letter Execution 58

Harvard Business Review

OCTOBER 3, 2012

What is even more unbelievable is that Journelle opened its doors in 2007 — when bankruptcy for small businesses skyrocketed. Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation.

TSR 15

TSR Apparel Consultative Uncertainty 15

Harvard Business Review

OCTOBER 3, 2012

What is even more unbelievable is that Journelle opened its doors in 2007 — when bankruptcy for small businesses skyrocketed. Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation.

TSR 8

TSR Apparel Consultative Uncertainty 8