Skip Prichard

JUNE 28, 2019

Implementing a customer relationship management system is complicated; delivering a winning customer experience every time is complex. 1] Defined in HBR’s Why Strategy Execution Unravels—and What to Do About It (Donald Sull, Rebecca Homkes, and Charles Sull, MARCH 2015). 10 Steps to Solving Complexity.

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Sull How To Insourcing Sharpe 71

Harvard Business Review

MAY 18, 2015

Yet, according to Donald Sull’s research in the March issue of HBR, almost half of top executives cannot connect the dots between their company’s strategic priorities; and two out of three middle managers say they simply do not understand their strategic direction. This isn’t just about trimming your list of projects.

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Strategy Balanced Scorecard Sull Supply Chain 8

Harvard Business Review

MAY 23, 2017

” Donald Sull and Dominic Houlder suggest creating a worksheet with four columns. We all take on projects and commitments for the wrong reasons, because we don’t think we can say no, at the expense of our values. In “Do Your Commitments Match Your Convictions?” You are the architect of your life.

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Sull Motivation Commitment Conference 15