Remove Marketing Remove Project Remove Restructuring Remove Root Cause Analysis
article thumbnail

Untangling the Accountability, Systems, and Process Management Knot

The Practical Leader

“The 85/15 Rule” emerged from decades of root cause analysis of service/quality breakdowns. This showed that roughly 85% of the time the failure is caused by the system, processes, structure, or practices of the organization. So, they’ll form Functional or project teams that cut across a few departments.

Process 52
article thumbnail

At the Crossroads: Piecemeal Programs or Culture Change?

The Practical Leader

Fad surfing in the C-suite often leads to dunking trainees in the training tank , slogans, improvement projects, marketing campaigns, motivational programs, educational fix-them efforts, etc. The main cause of those failures is a partial and piecemeal effort.