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Online Retailers Should Care More About the Post-Purchase Experience

Harvard Business Review

MAY 24, 2016

While product fulfillment was traditionally considered a supply chain function far removed from customer experience, the rise of the omnichannel shopper and on-demand services such as UberRUSH and Postmates are blurring those conventional lines.

Retail 9
Retail Supply Chain Loyalty Reis 9
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More than One Way to Organize a Business

Thin Difference

APRIL 11, 2019

Different business models can create more activating dynamics for individuals and teams within companies and organizations. Instead of operating top-down, power is distributed throughout the organization, giving individuals and teams more freedom to self-manage, while staying aligned to the organization’s purpose. Holacracy Examples.

Organization 62
Organization ESOP Cooper Reis 62
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