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Avoid the Improvement Hype Cycle

Harvard Business Review

In 2009, Grainger's senior management team decided to reflect on their history with improvement initiatives before deploying a Lean-based continuous improvement system. Each generation of leaders seems to rediscover process improvement in a different package. So how can your organization avoid the process improvement hype cycle?

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Making Hospital Partnerships Work

Harvard Business Review

At first, we worked with RIC as a consultant but then became its partner in 2009. Five main factors make our clinical partnerships work: Joint operating committees that meet regularly. News & World Report as the nation’s best rehabilitation hospital. Silver Cross has now achieved primary stroke certification.

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Customer-Centric Continuous Improvement

Harvard Business Review

In September 2009 the Palladium Group , founders of the Balanced Scorecard, launched "XPC — The Execution Premium Community" for senior strategy professionals worldwide.