Harvard Business Review

JUNE 2, 2011

We manage the measurable, rather than the things that create meaning that fuels creativity, that enables innovative thinking and that helps any company to outpace the market. We tag performance as the quantitatively focused work of what we can design, market, measure, track, bill, and monetize. Maybe yes, maybe no.

Hamel 16

Hamel Customer Loyalty Creativity Cost Center 16

Harvard Business Review

OCTOBER 4, 2012

Romney, on the other hand , believes that it's important to constantly remind Hispanics that his father was born in Mexico — thinking that this will create instant loyalty. With the current sub-par availability of resources and infrastructure for a community that has grown 43% between 2000 and 2010 , there is great cause for concern.

Policies 15

Policies Short-term Education Diversity 15

Harvard Business Review

OCTOBER 4, 2012

Romney, on the other hand , believes that it's important to constantly remind Hispanics that his father was born in Mexico — thinking that this will create instant loyalty. With the current sub-par availability of resources and infrastructure for a community that has grown 43% between 2000 and 2010 , there is great cause for concern.

Policies 8

Policies Short-term Education Diversity 8