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Why Your Customers Hate You and How to Fix It

Skip Prichard

More importantly, he offers concrete examples of how any organization—large or small, and regardless of industry—can innovate in ways that delight customers and attract top-level talent. What do leaders often get wrong when they think of innovation ? Many of them have little understanding of what innovation actually means.

How To 76
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What BMW’s Corporate VC Offers That Regular Investors Can’t

Harvard Business Review

In 2012, one of us — Gregor Gimmy, a California-based serial entrepreneur and former IDEO consultant — accepted a new role at BMW’s corporate R&D headquarters. Gimmy’s task was clear but highly demanding: to reimagine the way BMW innovates.

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Why GE, Boeing, Lowe’s, and Walmart Are Directly Buying Health Care for Employees

Harvard Business Review

While Medicare has led the development of bundles in the U.S., It is little surprise that direct employer-purchasing of bundled care is a burgeoning area of healthcare payment innovation. Geisinger Health System began partnering with Walmart around cardiac surgery in 2012, and joined ECEN for spinal surgery in 2015.

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INTERVIEW: Philip Morris International’s Charles Bendotti on Emerging Contemporary Workplace Culture

HR Digest

Philip Morris International Operations Center Lausanne, Switzerland. Charles Bendotti: With more than 77000 global employees at PMI, collaboration for us unlocks unprecedented value and it is a necessity to ensure we can operate effectively. That’s the kind of culture that drives employee engagement and motivation.