2013 Call Center Human Resources Project 
Harvard Business Review
MARCH 16, 2015
A 2013 study from the University of Sydney found that a lack of sound privacy was far and away the biggest drain on employee morale : Further, a 2014 study by Steelcase and Ipsos found that workers lost as much as 86 minutes per day due to noise distractions. But an open office has downsides. Provide loud spaces, too.
Harvard Business Review
APRIL 7, 2016
According to the Society for Human Resource Management (SHRM), late 2015 was the most difficult hiring period in four years. Genesys, a pioneer of customer experience and call center software, has offices across the globe, and it’s growing quickly, having acquired 10 companies since 2012.
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