2013 Emotional Intelligence Loyalty Marketing 
Harvard Business Review
MAY 1, 2017
The researchers were also able to predict, to some degree, personality traits, such as extraversion, conscientiousness, openness, emotional stability, and agreeableness. For instance, if Facebook, Amazon, or Google overexploit the data they have, they may undermine consumer loyalty.
Great Leadership By Dan
MAY 29, 2014
The financial market already recognizes it: In an academic study of 30 public companies that announced co-CEO arrangements, the average stock return that could be attributed to the announcement was 2.58 Future leaders recognize that to sow trust is to reap loyalty, to play a proverb into a new cliché. Yvonne Sell, Ph.D.,
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