article thumbnail

Avoid Doing the Wrong things Righter…But, “By What Method?”

Deming Institute

Learning to do things “right” is important and all sorts of training exist for doing so, including Lean Six Sigma, Kaizen, Plan-Do-Study-Act, Statistical Process Control, and ISO certifications to name just a few. 2015, November). Note particularly the significant and profound difference between quadrants three and four. Richardson, W.

Covey 69
article thumbnail

The Case for Investing More in People

Harvard Business Review

In the decade between 2005 and 2015, labor productivity in the US as measured by GDP per labor hour was less than 1% for 7 of the 10 years, according to the OECD. We know that great ideas that drive breakthroughs in productivity come from human beings with the time, talent and energy to innovate. And wages are stagnant.